Ó Poboa Guesthouse

Welcome to our establishment! Allow us to present our internal regulations to you, for your own convenience, so that we can serve you in the best way possible.

1. Check-in

– Check-in from 3:00 PM;

– We do not provide a 24-hour reception service;

– Our contacts: WhatsApp +351 936 440 078 or email: hello@opoboa.pt;

– The client will provide a security deposit of €50.00 associated with the reservation as a guarantee against any potential damages. Up to 24 hours before arrival, we will send a link to enter your credit card details. The amount will not be debited, only temporarily blocked.

2. Check-out

– Check-out until 11:30 AM;

– All rooms will be inspected to ensure everything is in proper condition;

– Refund of the €50.00 security deposit to guests: the amount will be automatically released up to 5 days after check-out, provided that the accommodation complies with the accommodation rules;

– Please inform the accommodation of your departure if you do not meet any staff member, by calling +351 936 440 078;

– We do not store guests’ luggage and are not responsible for any potential damage.

3. Hygiene and Cleaning

– Guests staying multiple nights:

Linen and towels are changed every 3 nights;
Daily room cleaning is carried out until 1:00 PM. If you wish to have this service, please place the door sign with the blue side facing out;
If you do not wish to be disturbed, please turn the door sign to the white side;

– We kindly ask all guests to separate waste and dispose of it in the marked containers on floor 0, near the elevator – let’s make our small contribution to a better planet;

– Whenever you leave the room, please turn off the air conditioning.

4. Mini Bar

– If you consume any items from the minibar, you must make the payment using one of the following methods:

Cash, you may leave the money in the room;
MB Way, via +351 936 440 078;

– In the absence of payment, the amount will be charged to the credit card used for the reservation.

Please check the price list available in the room;
Tea is complimentary – enjoy the moment.

5. Prohibitions

– Entry of people who are not registered guests (e.g. family members or friends) is not allowed;

– Smoking inside the rooms is strictly prohibited – smoking is only allowed in outdoor areas.

Failure to comply with this rule will result in:

Immediate eviction from the premises, without exception;
Total loss of the security deposit, with no right to a refund.

– It is not allowed to place inside the room any type of transport, such as bicycles, scooters, skateboards, etc. – only allowed on floor 0;

– Avoid using the elevator, except for transporting luggage and for guests with reduced mobility;

– It is not allowed to take towels or any other linen belonging to the guesthouse outside the accommodation (e.g. beach or gym towels);

– Do not change the arrangement of the room furniture;

– Do not remove bed linen and/or bath towels from the rooms;

– Avoid placing luggage on top of sofas or chairs in the room;

– Kitchen: use allowed until 10:00 PM;

– Pets are not allowed.

6. Safety

– Valuables service – under Decree-Law no. 34/97 of September 17 – this establishment is not responsible for money, jewelry, or other valuables that are not deposited through the valuables storage service;

– Please ensure that the main entrance door is always closed;

– During your stay, whenever you leave the accommodation, please make sure the air conditioning is turned off;

– If it is necessary for a staff member to come to the guesthouse outside working hours (from 9:00 PM onwards) to resolve a situation caused by the guest, the security deposit will not be refunded.

7. Noise

– Out of respect and consideration for all guests, we kindly ask for special attention to:

– Maintaining silence in common areas and corridors, bearing in mind that most guests are here to rest;

– From 10:00 PM onwards, activities that generate noise likely to disturb other guests are not permitted (Decree-Law no. 292/2000 of November 14);

– KITCHEN: use allowed until 10:00 PM.

8. Damages

– In the event of damage to the property, the company will take the legal measures deemed necessary according to the severity of the damage;

– If the guest does not leave the room in acceptable condition – total loss of the security deposit, with no right to a refund.